Course ID SCHD20190031
Course Title Seminar on Experience Sharing on School Complaint Handling
Organising Division School Development Division
First Issue Date and Time 2019/01/02 12:06
Latest Issue Date and Time 2019/02/11 10:11
Events(s)
 Event (ID)   Session   Date   Time   No. of Hours   Venue   Speaker(s) / Facilitator(s)   Max. no. of participants 
 AA    2019/03/12 (Tue)    09:30 - 12:00    2.5    Lecture Theatre (WB), 4/F, West Block, Education Bureau Kowloon Tong Education Services Centre, 19 Suffolk Road, Kowloon Tong, Kowloon   Dr CHIU Siu Ning
Specialist in Psychiatry
Mr. CHUK Wing Hung
Service Director of Youth Service, Evangelical Lutheran Church of Hong Kong 
 299 
 Event (ID)   Session   Closing date for   Remark 
 Applicant   Recommending / Approving Officer 
 AA   1   2019/02/13   2019/02/18   This sharing session is not registered through TCS, please download the attached application form and apply via school by fax.
Reception starts at 9:15 am. 
Participant Group Finance Type: GOVERNMENT, AIDED, CAPUT AND DIRECT SUBSIDY SCHEME
Level: PRIMARY, SECONDARY AND SPECIAL
Subject/Function: NOT APPLICABLE
Participant: SCHOOL HEAD, SMC MEMBERS, SSB MEMBERS, DEPUTY HEADS, PANEL HEADS, COORDINATORS, TEACHERS, CAREERS TEACHERS, TEACHER LIBRARIANS AND SCHOOL CLERKS 

Remarks:  Schools may inform the administrative staff of their SSBs and IMC/SMC members about the seminar and apply for them. 
Objective(s) The speakers would share with participants the characteristics of High Conflict Complainants and tips in handling them and the ways to manage conflict. 
Programme Description (1) Handling School Complaints : Understanding and Handling of High Conflict Complainants
• General complaint management attitude and skills
• Concept of High Conflict Complainants, their characteristics and relationship with Personality Disorders
• Tips in handling High Conflict Complainants
• Questions and Answer
(2) Preventing School Complaints : Conflict management
• Causes of the conflict
• Techniques in handling conflict
• Strategies and techniques in preventing conflict
• Questions and Answer
 
Language Medium Cantonese  
CPD Elements for Principal
CPD Mode: Structured Learning
CPD Hours: 2.5   Hour(s)
Core Areas of Leadership: III. Teacher Professional Growth & Development
CPD Elements for Teacher
CPD Mode: Structured Learning
CPD Hours: 2.5   Hour(s)
CPD Domain: III. School Development
IV. Professional Relationships & Services
CPD Elements for EDB Non-teaching Education Professionals (NTEPs)
CPD Mode: Structured Learning Activities
CPD Hours: 2.5   Hour(s)
CPD Domain: VI. Communication & Connections
Content Area Service Enhancement (GM)
Attendance required for successful completion 100 % 
Enrolment
Enrolment Method: Non-web enrolment
Number of Nominees from Each School/Unit: 3
Requiring School Priority: Yes
Maximum No. of Event(s) selectable: 1
First-Come, First-Served: Yes
Submission of Nomination Form: Nomination Form_School(TCS)_experience sharing_2019.03.12.doc
By Fax: 28034600
Evaluation Paper evaluation  
Enquiry
Contact Person(s): School Development Division Special Duty Unit 1
Enquiry Telephone No: 28634771 / 28634775
Email Address: sd_specialduty1@edb.gov.hk
Remarks 1) Participants are required to apply for the seminar via schools by fax.
2) Participants will collect the Certificate of Attendance at the venue and record the CPD hours in their personal profiles via the e-Services Portal.
3) Special Arrangements for Bad Weather
a. The seminar will be cancelled when Typhoon Signal No. 8 or above is hoisted or Black Rainstorm Warning Signal is issued in the morning.
b. Participants will be notified for further arrangement in due course.
4) No car park will be provided at the venue.